Wednesday, July 26, 2017
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FAQ'S FREQUENTLY ASKED QUESTIONS BOOK THE PARTY!

QUESTIONS

Q. How many people can your game theaters hold?
Q. What is the age limit for players?
Q. Does the game truck take up a lot of space?
Q. Is it required to tip the Game Coach?
Q. Do we need to supervise the party?
Q. Is food or drink allowed in the trailer?
Q. What games can be played?
Q. What is your rain policy?
Q. How much is the deposit?
Q. What is your cancellation policy?
Q. Do you have a referral program?
Q. What areas do you cover?
Q. Do I need to provide power at the site?
Q. Do you have more detailed policies that I can review?
Q. Do you offer XBOX live?
Q. Can I book additional hours on the day of the event?
Q. Is the game coach allowed to play?
Q. What's the best way to contact you?
Q. What is your privacy policy?

G-Factor

GStarFactor Gaming can provide The Ultimate Mobile Video Gaming Experiance for your next event. All you have to do is invite the people and we will take care of the rest! Sit back and relax while we throw the best party your kids will ever have.

How do we do it and what should you expect? Find all the answers here!


Q. How many people can your game theaters hold?
  A. Our Game Theaters can hold up to 16 kids or 12 adults comfortably inside our climate controlled trailer. In addition, with our Ultimate Game Theater there are two outside screens that can entertain up to 8 more players. For the best party experience we usually recommend between 14-16 players. Top
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Q. What is the age limit for players?
  A. Although people start playing games at a very young age, the only requirement we have is that players are able to take direction from our Game Coaches. We have no problem doing a party for six year olds as long as we can have assistance from the parents or older siblings. We do recommend that parties are for kids 7 years old and up. Top
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Q. Does the game truck take up a lot of space?
  A. Our game theater requires at least 50' of level space to park. We usually fit in front of most homes with no issues however it is always recommended to check with your neighbors to make sure we won't block their drive ways. If your street is narrow and/or live in a common community please notify us before hand. Top
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Q. Is it required to tip the Game Coach?
  A. While tipping is never required, it is always appreciated if you feel our Game Coach has done a great job for your party or event. Top
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Q. Do we need to supervise the party?
  A. While parents or others are always welcome to observe or participate in the gaming it is normally not necessary, however we do ask that at least one adult/host be present to help supervise younger kids. Our game coaches are there to help the kids maximize the experience and will run the event for you. Top
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Q. Is food or drink allowed in the trailer?
  A. Sorry, but due to our high quality theater and our commitment to the cleanest and most prestigious game truck in our industry we do not allow any food or beverages inside. Top
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Q. What games can be played?
  A. We carry a fairly comprehensive selection of the latest and most popular video games ranging from E to M ESRB Rated Games. You are welcome to bring in any of your games from home if we do not have a particular game your child enjoys. We highly encourage video games that focus on social gaming so most of our games are multiplayer games. Some are able to be linked together for an even more competitive and social gaming experience. Check our Game Library for a complete list of all the games that we offer.

In addition, please review our policy on Video Game Ratings. We fully respect and support making sure your kids are playing the rated games you selected!. Top
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Q. What is your rain policy?
  A. Our mobile game theater is fully enclosed, insulated, and climate controlled so weather is never an issue. The only issue is the loss of the two outside screens. So there will be NO cancellation due to weather! Top
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Q. How much is the deposit?
  A. We charge a $100 deposit to secure a specific date and time and must be paid during the initial booking. The remaining balance will be due the day of the event. Top
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Q. What is your cancellation policy?
  A. Rescheduling is always an option and we are more than welcome to accommodate you at no extra charge.

No Cancellation Fee applies for cancellations made 14 or more days in advance.

A Cancellation Fee of 50% of the TOTAL BALANCE DUE applies for cancellations made less than 14 days in advance.

A Cancellation Fee of the FULL AMOUNT DUE applies for cancellations made less than 24 hours in advance, or in case of no-show. Top
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Q. Do you have a referral program?
  A. Absolutely! It's really a great and simple program.

Refer 5 people and you will receive 50% off on your next game party.

Refer 10 people and your next party is on us!!!

If someone you referred books a party within one week of yours, you both will receive a 10% discount.

Best part is we will keep track for you! Top
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Q. What areas do you cover?
  A. We are locally based in Elk Grove, CA and cover Elk Grove, Lodi, and the greater Sacramento Region including Auburn, Newcastle, Penryn, Loomis, Rocklin, Roseville, Lincoln, Granite Bay, Folsom, Eldorado Hills, Rancho Cordova, Orangevale, Fair Oaks, Carmichael, Citrus Heights, Rio Linda, Davis, and Woodland.

Depending on the location of the event, there may be an additional fuel surcharge. Just give us a call or make a request online and we can discuss all the details. Top
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Q. Do I need to provide power at the site?
  A. No. Our game theater is a fully self powered unit. We have our own ultra quite generator to run all of our systems. The generator is about as loud as an idling car so it should not disturb the neighbors. Top
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Q. Do you have more detailed policies that I can review?
  A. Yes. Check under our policy section for more information where we go into more detail. Please review these policies and feel free to contact us directly if you have any questions concerning them. Top
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Q. Do you offer XBOX live?
  A. Yes! We are excited to be able to offer XBOX live! Gamer's will need to have their XBOX live accounts on a USB card, plug it into one of our consoles and they are good to go! XBOX live will only be available in areas where 4G connectivity is possible. Top
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Q. Can I book additional hours on the day of the event?
  A. Yes, additional hours may be booked, or an event may be extended, as long as it doesn't pose a conflict with previously scheduled events. Top
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Q. Is the game coach allowed to play?
  A. Yes, in fact we encourage our game coaches to play so that they can stay up on the latest games. If their is an open TV or controller they might jump on in and challenge the other gamers. However, their first priority is that all the kids are playing first. Top
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Q. What's the best way to contact you?
  A. There are several ways to contact us. The best and quickest is to give us a call at 916.203.1985. We absolutely do not mind and welcome any questions that you may have. However, if you feel more comfortable communicating over email that's fine too! You can email us at info@gfactorgaming.com or you can send us an online message using our Online Contact Us form. Either way works for us! Top
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Q. What is your privacy policy?
  A. G-Factor Mobile Game Truck Theater is committed to protecting your privacy. We use the information we collect on the site to make bookings with GFactor Mobile Game Truck Theater as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others. For more detailed information, please Review our Privacy Policy. Top
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If you have any additional questions, feel free to call us @ 916.203.1985 or Send Us a Message.

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Elk Grove & Folsom, CA | 916-203-1985 | info@gfactorgaming.com
Game Truck Services the Greater Sacramento Region